Good customer service takes team work. Customer Service Interview Questions and Answers: 1. One could go on to make a lot of friends. You may want to consider a career as a customer service representative! They may also have to learn how to take insults from the customer as well as get scoldings from the boss, for no reason whatsoever. 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Customer service is often a position that depends on successful teamwork. It gives a clear impression of a highly motivated person who provides high standards of customer service. According to American Express, more than two-thirds of American consumers say they are even willing to spend more with brands that provide a superior customer service. The reason you want to be in customer service and what customer service means to you should go hand-in-hand. These signals can be divided into three groups: In other words, an experienced interviewer picks up even the slightest signal given by the interviewee. They also spend their time, trying to make the customers happy. The exception: when customers are awesome There are situations in which darling you working in customer service … Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and … At times, one can communicate non verbally as well on other occasions, one would have to speak plainly. Answer 1: I like dealing with customers even though many are irritating and irate. If the person has worked in customer service, at one point in time, the person would learn to appreciate the true value of friendship. Speaking of money, customer service can be a well-payed sector to work … I really enjoy the interaction with people and find no problem answering even the most trivial questions. Hands On Help – Being the first point of contact for customers is a huge part of any customer service career. 12 years of Experience within the International BPO/ Operations and Recruitment Areas. The hiring manager will want to know that you're comfortable working with others and have the … Why do you want to work as a customer service representative? It becomes an intrinsic quality within the customer service person, so that they go on to listen to people while they talk. Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. You also always have the chance of overtime and, as we all know, the more you work the more money you get at the end of the month. I think this is obvious, but it really helps to build your communication skills. 16 Reasons Why Everyone Should Work in Customer Service 1. How to Improve Your Credit Score, Who Are the Highest Paid Athletes in the World, What are the Highest Paying Jobs in New Zealand, Can’t Find a Job After College? They would know how to communicate, according to the requirement of the customers. Many a times, a person working in a customer service have had to hear it from the customers for no reason whatsoever. Not just in their job, they learn to be thorough and punctual in everything they do. Efficiency and actual customer service don’t mix. Customer service is the backbone of any business, playing a crucial role in building a sustainable customer base and allowing companies to flourish. If you can’t be a team player, you are not going to find the best customer service job. Contrary to the overwhelming majority, some people actually call because they want help, have carved out time to listen, be patient, and, … I like customer service because I like to find alternative solutions for the clients. I want them to leave the premise with a big smile on their face What is most important in CS is simply to know your customer (kyc). i like customer service because i like to interact with persons of different thought, and i think i have the ability to convince them with my communication skills, that why i like customer service the most. Whatever area of customer service you work … However, I do realize that my job depends on the customers’ satisfaction and therefore I make a big effort to satisfy them. 20 Job Interview Tips for Various Customer Service Jobs, ⇛ Technical Support Interview Questions and Answers. Finally, customer service is about clearly explaining solutions to … Waiting to hear it often, the person who has worked in customer service would not have any inhibition to part with a heartfelt apology, if it is so required. 6 Reasons Why You’d Like a Career in Customer Service 1. How often have one been frustrated or angered because the customer service person chose to not accept a coupon, which has expired validity date on it. One would also learn on how to listen properly to a person. Since, working in customer service jobs one comes face to face with a lot of people. On the other hand, the first answer is an answer from a person who may provide good customer service but only because s/he is forced to. This is because the motivation level of each and every candidate is verified. Top 13 Reasons, “What Can you Contribute to the Company?” How to Answer. The question ‘why would you like to work in customer service’ is among many other motivation questions asked in a job interview. Learn to be thorough and punctual in the job: The Best Chrome Extensions for Recruiters Are, Coronavirus and Working From Home Policy Best Practices, How to Work From Home Remotely as a Recruiter, How to Prevent Coronavirus by Disinfecting Your Home, How to Write an Elite Executive Resume? They provide information about products and services, take orders, respond to customer … What is said. You could say any of the following because they are good reasons, and most likely reasons the employer will want to hear from you. Making A Difference – The … Do you like helping people and solving problems? Help Desk Interview Questions and Answers: IT, Computer and Analyst. One would discover on how to work in a stressful environment. Start by embracing the fact that customer service is difficult. Do not fret if things go haywire, while on the job. You’ve got to deal with a lot of people, some borderline crazy!! Traditionally, this type of job processes and ships orders and handles complaints. How to Answer, Why Education is Important? The person would also have a better knowledge and understanding of all aspects of a customer service job. It is also the duty of the customer service officer to try and rectify the faults made at the time. You get to … 10 Reasons to Work in Customer Support 1. Job Hunting Tips for New Graduates, 17 Interesting Habits of Exceptionally Charismatic People, Coronavirus Checklist Questions Employers Should Ask, How Coronavirus is Impacting the Recruitment Industry, How to Dress for Success as a Woman? It is found that most of the people,who have worked in customer service job will turn out to be good listeners. Curious about what those benefits might be? Now, it has been seen that customers get angry at the customer service for quite often very simple things. ⇛ Call Center Interview Questions and Answers: Call Center Interview Tips, Where do you see yourself in 5 years time, Desktop Engineer Interview Questions and Answers. However, I do realize that my job depends on the customers’ satisfaction and therefore I make a big … Working for long hours, without any time off would make a person to appreciate whatever free time they can get. Customers might yell at the customer service people. So now I feel that working in customer service has definitely helped learn how to deal with different people and situations… To help local community and actively participate in the social sector is something that attracted me to your offer. More often than not, it has been seen that a customer service person will have to deal with anger and frustration from the customers because a job has been delayed or not been successfully completed. Loves Writing in my Free Time on varied Topics. However, when it was time to apologize, very rarely have a customer ever come forward to do so with the customer service personnel. Reasons Everyone Should Work in Customer Service Industry: 5. Customer service representatives interact with customers on behalf of an organization. Actually, there are great reasons to work in customer service! At the same time, they rarely get appreciated for the job well done. The person who has worked in a customer service job would have to learn how to leave the ego behind. One would learn how to spend more time on finding a solution rather than wasting time fretting about the damage. ⇛ Why Do You Want To Be A Flight Attendant? ► Answer 2: I love dealing with customers. If you want to serve your customers at the highest level, you have to work at it every day. The customer service also learn to handle pressure without getting hassled. The superiors or... 2. However, if the customer had ever worked in a customer service job, they would know, how much the rude behavior might have hurt the customer service person. One would also learn patience. At the same time, it is the duty of the customer service person to be very thorough and punctual with their job. If you enjoy the experience, consider incorporating that feedback into your interview responses—this could be a useful jumping-off point for explaining why you want to work with the … Everyone Needs Assistance. One can also try to behave more humanely with the customer care people. The superiors or customers both keep an eye on the customer service people and how they are going about their job. When one is in a customer service job, one quite often encounters all kinds of people. One would discover on how to work in a stressful environment. One way to find out what the employer is … Maybe you’re up for a promotion and want to show your boss exactly why customer service is important to their bottom line. If you find yourself constantly jumping from task-to-task in your daily life, maybe you should reconsider work in customer service. A nice customer service employee leaves work feeling offended and doubtful; you, the nice introverted customer service employee, leave work feeling offended, doubtful and drained. Hence, the customer service personnel try to be very thorough and punctual in their jobs. The speaker shares one of his innate values when stating, ‘I get a deep sense of satisfaction helping customers.’, By speaking about your beliefs, you partly address the question, ‘Are you the sort of person we can work with?’. One has no right to demand and expect for respect, when one does not give it. A Customer service person always tries his best to fulfill all the requirements of the customers, so as to make them fully satisfied. Why Do You Want To Work in Customer Service? Proverb. This might add up to the pressure that a customer service person goes through while doing the job. I don't want to work in customer service anymore. The customers behave rudely with the person. In a call center, the customers can spend so much time listening to automated voices, they forget … Why customer service? In such instances, if a person is treated with kindness by the customer, then one is sure to appreciate it. Given that, most of the people who have worked in customer service jobs are very polite and helpful, they find themselves doing favors for others. The people who have worked customer service jobs will do well even under pressure. At job interviews, you have to work quite hard to communicate your motivation levels with the employer. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more often , pretty rude. That is very true. 2. I just can't bring myself to go in another day and deal with my co-workers who DON'T do their job and cause me to not only have to … 2. Working in customer service is definitely no easy job. One would also learn to not hold the customer service person responsible for the trouble they encounter. Learn about all aspects of customer service: 14. I like customer service because I like to find alternative solutions for the clients. Hence, they learn the knack to deal with people. Hence, they know the importance of a heartfelt sorry. Why they ask this: This question is another one meant to assess your skill level and qualification for the position you’re applying for. For this reason the person who has worked in the customer care before would be happy with whatever time they can get off. It has been seen that most of the customer service jobs, require the person to work hard, without getting much time off. It is part of their job, to respond to people as per the requirements of the customers. Read on for a list of reasons why you should work in customer service. Being a customer service rep., I manage to learn most customer… 2) Teacher. Why customer service? If the person has ever worked in customer service they would have experienced the shouting and rude behavior from the customers. Learn to … For example, if you applied to this job because you want to help people solve … I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. The customer care person, learning to handle all this will also learn to handle frustration. On the other hand, one should also realize that the customer care people are also human beings and they might make mistakes or could be they are not even guilty of it. When one has worked in a customer service job, the person will learn to take anything that is dished out to them from the customers without losing one’s cool. It's a given that you'll develop people skills while working in a customer … (Note: It’s not that I hated talking to irate customers when I was an agent, but I … One major advantage to working in a customer service job, is that the person would also get training on how to speak to the customers, thus learning to communicate well. Whatever, the response from the customer, the customer service person have to behave respectfully. Why do you want this job? Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. Or, perhaps you’re a founder who needs to convince investors to allocate more funds to build a robust customer service … How often have one shouted at the person on the other end, because things were not done exactly as they wanted, or there was some delay in getting what they wanted? https://careersandmoney.com/customer-service-interview-questions-and-answers/ - Link to Detailed Article Why do you want to work in customer service? 1. 3. Of course, if you are shy and don't like talking to strangers, then a customer service job might not be an ideal option. They will also learn patience, because if they react or appear as rude as the customer, the service person might lose the job. Working well with others is an essential skill for being … Having to work in a team, and developing better customer service teamwork is one of the fundamental keys to a consistent customer experience. Since, it is a rare thing to be treated with kindness, most of the people goes on to learn the importance of kindness. Sample answers to “why do you want to work for us” I like the philosophy of your company. 17 Best Tips, What Can You Bring to The Company? A customer service person would learn to take everything in stride. ► Why is the second answer better? It is common knowledge that the job of a customer service … While your customer might need help this time, they probably don’t want to reach out to you every single time they stumble onto the same issue.. That’s why … If you are a sociable, outgoing person, then this should be a major draw for you. This definitely does away with the ego of the person, who works in a customer service job. As you can see, the second answer is full of positive energy and sounds better than the first one. The person will also learn to be tough. Describe what customer service means to you. Extensive experience in Complete Recruitment Life Cycle - Sourcing, Negotiation and Delivery. The chance to help. Even in the face of downright rudeness from customers, the customer service people have to remain calm and soft spoken. But... 2. Learn to work in stressful jobs: They will have to forget the pride and respond to the requirements of the customer. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime. I’d be proud to work … We all know the irate/irritating customers, but job interviews are not the place to volunteer your views about them. It starts with a very clear statement and strengthens this with several more affirmations. How it is said. It is seen that for most of the time, a customer service person is ill treated by the customers to a large extent. Whether... 2. They might not have meant what they said. Some individuals want to establish a career … For this reason, it would be best if a person can choose to be polite and treat the customer care personnel or other person with kindness. They try and make it easy for others, probably hoping that someone would help them if there was requirement for it. I want them to leave the premise with a big smile on their face What is most important in CS is simply to know your customer … If you want all of your customers to experience something meaningful from customer service interactions, you’ll need all of your team members to work … This is because in customer service, you’ll generally have … Which of the two would you rather hear at a job interview? Whatever the conversation or rude behavior from the customer, more often than not, things are said in the heat of the moment. The body language of the interviewee. It is seen that if the job, for which they called up the customer service is completed satisfactorily, the customers would be totally happy. While it might seem like they’re asking you why you want to work … This is a good question to start with, as it will give them a chance to explain to you what their interests are and why they are particularly interested in working in this field. It’s A Great Way to Increase Your Overall Job Skills. This is because, they know that venting out their frustration on the customer might as well cost the person their job. Why Do You Want To Be A Flight Attendant? This article here tries to discuss the reasons why yo should work in customer service industry. ► Answer 1: I like dealing with customers even though many are irritating and irate. After reading this article, you can continue reading the following: Let’s have a look at a customer service interview: Here are two answers to compare. 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